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Old 12-12-2014, 08:27 AM
sfrits sfrits is offline
Join Date: Mar 2011
Posts: 49
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Default Playing Average Time till Answer

Have macro setup to tell callers their position in queue. Now need to add step that with calculate and then speak to the caller the average wait time. Is there an example for this already or has anyone set this up. Believe you would use the call tag Mon_AvgTConvWait but not quite sure how to get the time "played" to the callers.
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