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Old 01-14-2015, 08:26 AM
sfrits sfrits is offline
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Have created a variable (Configuration>System>Variables for the Topic we are using with the tag Mon_AvgTConvWait and a value of 0. Then built an IVR script with a Text to Speech that says "The expected wait time is <:Mon_AvgTConvWait:> seconds." Then, in the call flow have callers routed to the topic, do a check for available agents and if none are available route to the IVR announcement to give them the expected wait time and then play music until an agent is free. All I get on the wait time is 0 seconds being said. Is there another step or variable that needs to be entered to make this work? Everytinh looks to be OK but there has to be one thing missing or not set. Thanks.
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