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Old 12-17-2016, 12:28 PM
markgallagher markgallagher is offline
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markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
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First, regardless of which route is selected, you need to look at removing the IP Office's off-switch transfer restrictions which are on by default. Look at System | Telephony | Inhibit Off-Switch Transfer/Forward. If you have analog trunks look at Line | Analog Options | Allow Trunk to Trunk Connection.

My answers for the rest of the question would depend on how the calls are being routed during normal operation. Do we assume that during normal hours calls go to a group containing all three agents. In that case, what we're trying to control is the group's out of hours (night service) routing, switching it between agent 1, 2 or 3.
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