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Old 06-12-2015, 09:02 AM
plicen plicen is offline
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Default Short codes for setting Breaks

Avaya Team,

We have IPOCC 9.1 and wanted to check if there is a option to set short codes for Break Codes? Currently we have setup break codes like Lunch Break, Training, Meeting, Outbound Call and Email work. But to select the codes Engineers have to go through the Menu on the Avaya User Interface. Is it possible to use a shortcode on the physical phone using which Engineer can put himself in appropriate Aux Code?
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