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Old 09-08-2015, 12:43 PM
betanm betanm is offline
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Originally Posted by nash View Post
How can I use break codes?


To use break times on an agent you must first enable this feature in module Configuration System - System settings (this is not default).

Configure the Break time codes in module Configuration System – Break Time code.

After this you can select the break time code at the agent.

In the reporting you can select “totTPause per ReasonCode” to get information’s over the used Break time codes.

In the Realtime report you can also see this information for example if you move the mouse over an agent in Agent Group state:

For more details see: Using IP Office Contact Center Configuration Tool
Hello everyone,

I'm implementing an IPOCC and I already did the steps you mentioned before. Unfortunately when I log in the User Interface and I select one of the Break time codes I configured it shows me an error.

First it says:

"Errors occured while initiating a Break Time.

Then when I click on Details.


Hope someone can help me with this.

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