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Old 05-25-2016, 09:30 AM
amouinet amouinet is offline
Join Date: Apr 2012
Posts: 3
amouinet has 10 reputation points
Default expecting waiting time on IVR 0 minutes

I program an expecting waiting time on IVR but I always get 0 minutes even with 4 queued calls.

Here is what I did:
1)Programe a new tag: EWT_A as user/time
2)New topic variable assigned to the the tag above with initial value 0
3) a- In my IVR with I put in my variable EWT_A_V (local) wand as new value <:EWT_ATSE:>/60
b- In the text to speech element I use the local variable in the text field <:EWT_A_V:> minutes

Any advice?

Thank you.
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