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Old 03-18-2014, 10:12 AM
roberto roberto is offline
Join Date: Feb 2010
Posts: 44
roberto has 13 reputation pointsroberto has 13 reputation points

Originally Posted by koehler2 View Post
As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.
Great suggestion! I have started looking into making the initial selection available either by SEID or FL. I have added it to our feature tracking list.

Thanks again for trying CVT and providing feedback!

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