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Old 07-06-2016, 01:46 AM
schopdekar schopdekar is offline
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In TTrace, for IPO Sync Service please enable ISS_DB* flags. That will give more verbose logs.

In the Sync Service logs you can check for something like "SMAClientConnector.onMessage() Received notification...." these are the notifications received from IPOffice.

If the agents in IPOCC are properly marked for Telephony and Users in IPO are also properly marked. Then please restart Sync Service (from windows services) . That will clear any notifications it has in its cache.
If the state is proper, the next time Sync Service runs it should not delete the telephony part.
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