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Old 03-18-2016, 01:23 AM
vikramsg vikramsg is offline
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Join Date: Apr 2011
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I suggest your check the following configurations exists. These will be updated in the coming documentation updates:

POM Integration requirements

On CS1K
• ADS block configured on CS1k
• AHA class of service is enabled for all POM agent phones.

On AACC
• Disable RSM compression
• Disable the Answer By Placing DN Call On Hold option on all Call Presentation Classes assigned to POM agents

CS1k patches:
• MPLR32655 > superseded by MPLR33041 below
• MPLR32229 (public)
• MPLR33041 (public)
• MPLR33345 > superseded by MPLR33419 > superseded by MPLR33538 (public)

Hopefully this should resolve your issue.
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Regards,
Vikram SG
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