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Old 02-10-2016, 11:30 PM
marquardt marquardt is offline
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Join Date: May 2014
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Default Complete an E-mail

Complete an E-mail is a regular behavior of a contact center E-mail.

This is similar to the end of an conversation in the telephony mode.
After finishing a conversation the Agent can set an job code and take some after work. Then the Agent finishs (ends) the task.
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