thanks for answer!
Correct me if I'm wrong - so using Web Comm SDK I will be able to retrieve all history contacts in the same scope as it is dislayed in AAAD (both MM and Voice)?
Another question comes in meanwhile:
Is it possible to add customer contact record programmaticly? suppose some action takes place in CRM system (eg. order is ready to send) and I what to make it visible in customer contact history in AAAD (or 3rd party applicatione through WebComms SDK)
Regards
Michał