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Old 03-26-2014, 09:12 AM
lorillard lorillard is offline
Join Date: Mar 2014
Posts: 3
lorillard has 11 reputation points
Default Attendant Console Transfer Off-Net

I have a Definity G3siV12 with an Attendant Console. We recently opened a satellite office and allowed sveral users to "keep their extensions". We had the LEC take those DIDs and port them to the new location's PRI. That new system has nothing to do with our current system, the new one is a cloud solution with it's own voicemail system. If a caller comes in on our main number, to the console, the attendant is not able to transfer the call to the new location since it is an off-net transfer. I believe this is a toll-fraud feature. Once caller tries to transfer, she can get the new location, but can not release or put the two parties together.

Can I change this? If so, and it is a toll-fraud feature, how bad am I risking my system?

Thank you in advance.
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