View Single Post
  #3  
Old 04-21-2016, 01:07 AM
shaikht shaikht is offline
Genius
.
 
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
Default

Hi,

Call routing is done by CM not CMS supervisor.

It will be good to engage Avaya CM support team to check routing and settings so that most available idle engineer get the call.

I hope it helps,
Reply With Quote