View Single Post
  #1  
Old 06-02-2016, 02:38 AM
verma62 verma62 is offline
Brainiac
 
Join Date: Apr 2015
Posts: 59
verma62 has 10 reputation points
Default Call Control on Agent Disconnect

Hi,
I want to redirect the caller to an IVR application over IPOCC once Agent finish conversation with Agent. Is it possible?
Scenario:
Step 1 : caller calls to a topic 7000
Step 2: Topic transfers the caller to Agent X
Step 3: after conversation Agent disconnects the call.
Step 4: As caller hasn't disconnected the call, so requirement is call should be routed back to a different Topic i.e. 7001 and some announcements are made.

Kindly guide me on same if its possible.

Thanks,
Rajat Verma
Reply With Quote