Thread: POM with AACC
View Single Post
Old 07-06-2015, 07:20 AM
vary1 vary1 is offline
Hot Shot
Join Date: Oct 2014
Location: Leslie Michigan
Posts: 10
vary1 has 10 reputation points
Smile Reply to re-post

The first Question is there any one else using the AACC along with the POM. before i get into other questions it looks like we are alone with this setup. I have found that we can use the AACC and script out using the AMS to hold the recordings but you have to do a transfer to the AACC and treat the call like a normal inbound call. The delay to the caller can make this to long of a time and callers may get frustrated. the other option is to write the application and publish it to the POM server and keep the recordings on it. this keeps the delay to the caller down.
Avaya Network Engineer
Visalus Infrastructure | | 248-764-7407 DESK |517-303-9546 CELL
Reply With Quote