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Old 10-31-2013, 09:55 AM
chrde chrde is offline
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Join Date: Sep 2012
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Default AACC - Multimedia Rules

When Configuring 2 Search Criteria for a rule in the multimedia application, the weightages have to add up to 100%. In my case each Search Criteria has a weightage of 50%.

This is my situation: When a mail is coming in I want to check the from address (via sender groups) and the body and subject of the mail (via keyword groups). In case the mail is coming from a sender in the sendergroup AND contains keywords from the keyword group it has to go to a certain skillset.

But what is the meaning of the 50%. I want to make sure both search criteria are met for 100%. e.g. I don't want that keyword "test" matches with "testing" because half of the letters are matching.
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