View Single Post
  #1  
Old 10-30-2013, 07:15 AM
chan100 chan100 is offline
Aspiring Member
 
Join Date: Oct 2013
Posts: 1
chan100 has 10 reputation points
Default AACC 6.2 vs Impact WFM 10.0.6

Hi Guy

After upgrade AACC 6.2 from CC 6.0

WFM 10.0.6 adapter unable pull the correct AWT value from Avaya data.



User are complaint that the data are wrong

did avaya change the database design ?
Currently the formula for AHT= ATT only because AWT consists all the Not Ready codes and not only ACW+Hold. ???
This statement are correct?
Reply With Quote