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Old 01-09-2014, 10:41 AM
stewa88 stewa88 is offline
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Join Date: Jan 2014
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Default Disassociated VM box

I'm having a similar issue...hopefully someone sees this reply since this thread is getting close to a year old now.

I have a user who could not access their Voicemail.
Their extension is 8370 in Manager, however when calling them and getting to their Voicemail the system says that extension 435 is unavailable.

So I checked and checked and eventually just deleted the user and remade them. However now, in Voicemail Pro, I go to [PBX server] > Specific Start Points > Users in the left-hand tree and my user is listed in there as having a mailbox, but there is no extension associated with the account (see attached word doc...the system wouldn't let me upload a direct picture without resizing it to something that was too blurry and small)

I've also gone into the file structure (/opt/vmpro/Accounts) and deleted the user's folder, but the record still shows in VM Pro.

Does anyone know how to get rid of this so I can start fresh with this user?
Thanks very much in advance
Attached Files
File Type: docx VM Pro Issue.docx (296.0 KB, 29 views)
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