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Old 11-21-2016, 06:29 AM
verma62 verma62 is offline
Join Date: Apr 2015
Posts: 59
verma62 has 10 reputation points
Default Call disconnected by Agent or caller

Hi All,

I am struggling to get the detail of calls to identify if the call was disconnected by Agent or by caller himself. This is for a call which is connected to Agent.

Tried to explore various functionalities available but still didn't get any solution.

If anyone has some information, kindly guide me on same.

Rajat Verma
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