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Old 11-21-2016, 06:29 AM
verma62 verma62 is offline
Brainiac
 
Join Date: Apr 2015
Posts: 59
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Default Call disconnected by Agent or caller

Hi All,

I am struggling to get the detail of calls to identify if the call was disconnected by Agent or by caller himself. This is for a call which is connected to Agent.

Tried to explore various functionalities available but still didn't get any solution.

If anyone has some information, kindly guide me on same.

Thanks,
Rajat Verma
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