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Old 05-01-2013, 10:10 AM
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wkirk wkirk is offline
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Are you a Business Partner? If so you need to be certified and trained to implement IPO.
Avaya University is the best place to go.

ACSS - SME Communications
The ACSS - Avaya Small and Medium Enterprise (SME) Communications credential certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for IP Office products.

Qualified candidates typically have a minimum of 4 years experience in the relevant technologies and up to 2 years experience in supporting the IP Office product. The candidate can apply knowledge and skills to:
Demonstrate product architecture knowledge (components, features and functions)
Install the product hardware and software
Test, validate, and troubleshoot the implementation
Configure the product for hand-off to Day 2 administration
Administer, maintain, and troubleshoot intermediate to advanced configurations
Interpret and resolve customer technical issues related to the products and components.

Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal Management ~ SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com
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