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Old 09-10-2014, 01:47 PM
coope119 coope119 is offline
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Default Avaya Partner Automated Attendant

Hi, all! This is my first post here- I recently moved into a new suite that has an Avaya Partner telephone system that has been partially set up. We are a small company (less than 20 people) and do not need all of the features that have been programmed into our system. All we need for it to do is ring a certain amount of times (lets say 5) and for it to go to a general mailbox/voice mail. Right now it rings 5 times, goes to the automated attendant, and auto-transfers to extension 10.

How do I get the phone system to skip the automated attendant and go straight to extension 10 and/or turn the auto-attendant off so all we have is the voice mail?
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