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Old 03-27-2012, 04:21 AM
oleskare oleskare is offline
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Join Date: Dec 2010
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Default Schedule retrival of e-mails to CCMM

Is it possible to schedule (date and time) retrival of emails into CCMM (AACC 6.2 SIP)?

Customer is looking into stopping retrival of emails from MS Exchange 2010 at spesefic dates and times when the CC is closed.

The reason is that they need other agents ,not connected to AACC, to handle emails in MS Exchange 2010 using Outlook when CC is closed.
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