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Old 03-21-2013, 12:46 AM
justinorod justinorod is offline
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Join Date: Mar 2013
Posts: 11
justinorod has 10 reputation points


To answer your first quetion, I don't think WebCom SDK will help you retrieve any data it infact feeds the data (customer details) to CCMM DB.

Answer to your next quetion is yes, you can probably develop third party application and refer source code that comes with WebCom SDK to see how parameters are passed to create Customer profile.

I'm not sure wheteher you can modify customer history details, AAAD fetches contact history from inbuit reporting mechanism if i'm not wrong.

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