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Old 05-13-2016, 10:04 AM
derekf derekf is offline
Join Date: Nov 2015
Posts: 26
derekf has 14 reputation pointsderekf has 14 reputation points

I remember having the same issue years ago. Seems to me we needed to adjust the location-parameters loss plan and assign the agent stations to a particular loss group so the amplification in the loss plan did not affect everybody. Sorry, I know that's really vague, but hope it points you in the right direction.
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