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Old 12-11-2013, 01:25 AM
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Solution Delivered S8710 servers might have insufficient memory to run CM 5.2.1 SP 16 or later SPs

PSN020058u - S8710 servers might have insufficient memory to run CM 5.2.1 SP 16 or later SPs


Products affected
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Avaya AuraŽ Communication Manager (CM), Releases 5.2.1 S8710 Server

Problem description
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This problem occurs in Avaya AuraŽ Communication Manager (CM) Releases 5.2.1.

S8710 servers might have insufficient memory to run CM 5.2.1 Service Pack (SP) 16 (21060) or higher SPs. The memory requirements for these SPs are such that some S8710 servers might run out of memory when the SP is activated.

If a server runs out of memory after activating an SP it could cause ongoing resets/reboots.

Resolution
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Upgrade to a server that has sufficient memory to support these higher SPs, such as Common Server Release 1 (DL360G7).

Workaround or alternative remediation
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Do not activate CM 5.2.1 SP 16 (21060) or higher SPs on an S8710 server.


Additional details:
https://downloads.avaya.com/css/P8/documents/100177004

Arbi
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