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Old 06-29-2015, 06:03 AM
verma62 verma62 is offline
Join Date: Apr 2015
Posts: 59
verma62 has 10 reputation points

Hi Kruegerb,

I checked the shared example, and imported the taskflow and ivr flow but somehow its not working.

I think may be I am missing some configuration. I made an new Agent group with no agents assigned to it. But still automatically calls are not initiated for outbound dialer.

I am still lacking to find the way to override ODSI_Evaluation value while kernal is checking for free agent in the group.

Also what do you mean by Dummy Agent Check?
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