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Old 04-22-2015, 08:31 AM
parke92 parke92 is offline
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Join Date: Jul 2014
Posts: 24
parke92 has 10 reputation points

Don't transfer inside of the IVR script but simply set a custom task tag in the IVR script if the caller presses one. Then in the task flow analyze that task tag and if they pressed one, transfer to the external destination in the task flow. This will allow you to have one wait IVR script and control the transfers in the task flows using the external destination block.
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