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Old 03-07-2013, 03:17 PM
marti400 marti400 is offline
Hot Shot
Join Date: Mar 2013
Posts: 10
marti400 has 10 reputation points
Default IP Office: Hunt Group VM

I'm having some difficulty with hunt groups and their Voicemail settings.

I have a group that has 3 users. When a call comes in the No Answer Time is 15sec. There is an Overflow Group set.

The voicemail is turned on, but the answer time is set to 'Off'

What I want it to do is go continually cycle through the groups, without ever going to voicemail.

What it is doing now is goes through the first group, then goes through overflow, and then immediately goes into the first group's VM box. According to the Help Menu, it is supposed to follow either the Voicemail or Announcement settings and I would assume since I had VM answer time set to Off it would never pickup on VM.

any ideas on this?
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