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Old 10-27-2015, 01:11 PM
covar covar is offline
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Join Date: Sep 2015
Location: Mexico City
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Question

Quote:
Originally Posted by george6 View Post
You can add Announcement script in the task flow under Announcements. When you drag announcement it will show all announcements script available in the system to be selected. Can select one of them.
In task flow add a logic element which check agent free greater than zero and on agent not free condition of this logic element you can put announcement script element
I've tried to create the Call Flow so when Agents are busy and no available agents exist, the call plays an announcement and wait for Available agents on the AG Group. I believe this is not only stopping calls from being delivered correctly to the agents, but also, reports under TOPIC and ABANDONNED CALLS ON QUEUE are showing up inaccurately. HELP! Need to set this UP ASAP!
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