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Old 08-18-2010, 03:11 PM
lldygowski lldygowski is offline
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Default Malicious Call Trace Voice Recorders

If we consolidate multiple lines of business together on a single CM, will we be able to provide different voice recorders for malicious call trace (MCT) for the businesses that are on the same ACM? 16 simultaneous traces is what the capacity docs indicate. All that I have come across seems to indicate that we can have one trunk group identified for the MCT voice recorder per ACM. It appears that the MCT feature then chooses the particular trunk in the group to use, so this may not allow for a segmented recorder approach. In other words, we could have a recorder with multiple lines but they would not be able to determine which port in the trunk group a particular MCT voice recording would go to. Any clarification?
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