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Old 08-19-2015, 12:46 PM
myhre1 myhre1 is offline
Join Date: Apr 2015
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Default Avaya Call Assistant

I have a recent deployment at an outbound call center with an IP Office 9.1 system. The system was sold with the expectation that agents would use the Avaya Call Assistant to highlight and dial calls from their PC. This "sort of" works as you can highlight a number and press CTRL+SHIFT+C to call. Unfortunately, it often dials the number you PREVIOUSLY dialed instead of the one you currently have highlighted. Very frustrating for the client and they are looking to get this working or go with another product.

Anyone work with this and have it work consistently? Any tips?
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