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Old 07-17-2017, 12:41 PM
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Go to the VoIP tab on the extension (not the user). Uncheck "Allow Direct Media Path." From the help file:

Allow Direct Media Path Default = On. This settings controls whether IP calls must be routed via the system or can be routed alternately if possible within the network structure
If enabled, IP calls can take routes other than through the system. This removes the need for a voice compression channel. Both ends of the calls must support Direct Media and be using the same protocol (H.323 or SIP). Enabling this option may cause some vendors problems with changing the media path mid call. If disabled or not supported at on one end of the call, the call is routed via the system. RTP relay support allows calls between devices using the same audio codec to not require a voice compression channel.
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