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Old 09-22-2017, 06:17 AM
markgallagher markgallagher is offline
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Quote:
Originally Posted by mskinner View Post
There are two ways to do auto answer on any 16xx telephone. The first is to assign an internal auto answer button (int-aut-an) to the telephone. The user would depress the button in order to answer all internal calls hands free. The button stays activated until the user turns it off.

The second is to set the field "Auto Answer" on the station form to "all", "acd" or "icom". If that field is set to "all" or "acd", then all or acd calls can be answered hands free through a headset. The user will hear a zip tone any time a call is delivered. With the field set to "icom", the user can either answer hands free through a headset or it will pop the speaker on the phone for any intercom call.

In either case, this is not done through the settings file or the Menu button.
The link you have given implies that you are on an Avaya IP Office system. Can you confirm that?

As the page says, someone with administrator access to your IP Office system can stop your phone from displaying that option. If you have admin access then look at the System | Telephony | TUI menu and/or User | Telephony | TUI menu. Your user needs access to the Advanced Call Functions option.
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