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Old 08-18-2015, 10:51 PM
marquardt marquardt is offline
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Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Reply as topic or agent

Set for the Agent in the configuration the privilege >Reply as agent<

When the agent replies an E-Mail he can click on >From< and choose the From address (topic or agent).

You can also set the >reply to< in the configuration of the agent.
(Configuration - Agent - E-mail - Details)
Reply With Quote