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Old 01-28-2018, 06:18 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
prasa7 has 10 reputation points
Default Internal Chat options

1. Internal chat options. So basically the agent needs to have internal chat options so once they take a call they should be able to chat with other agents/supervisor for Q&A while still talking to customers.
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