Try the following:
1. Stop the CCMM EmailManager Service on the AACC Server.
2. On the server, navigate to the D:\Avaya\Contact Center\Multimedia Server\Server Applications\EMAIL folder and edit the mailservice.properties
In the mailservice.properties file, check the following settings. If they are not in the file, add them:
mail.mimetype1= alternative
mail.mimetype2= mixed
mail.mimetype3= mixed
mail.mimetype4= mixed
Save the changes and restart the CCMM emailmanager service.
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