View Single Post
  #2  
Old 11-09-2016, 05:41 AM
verma62 verma62 is offline
Brainiac
 
Join Date: Apr 2015
Posts: 59
verma62 has 10 reputation points
Default

Hi tdamro,

As per my knowledge IPOCC doesn't have any option to include the language packs in IVR as we can do in AAEP. May be other users can share some knowledge on this.

For announcing the numbers in thai format, I see below possibilities
1. For tts IPOCC uses Microsoft speech, please explore Microsoft speech configuration to check how it can achieve your requirement.
2. Other way is you have to develop a script in IVR which can break the entered number in hundreds, thousand, millions parts and then build the logic to announce this using your pre recorded file. But honestly that will be very complex and I am afraid that still the user experience will not be very nice.

Thanks,
Rajat Verma
Reply With Quote