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Old 08-23-2017, 11:56 AM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
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The order of INCOMING call hunting is controlled by the phone company - and if it's Xfinity, know that they are a cable company and not a phone company. The programming in the Partner ACS can NOT affect that incoming sequence. However, the cable company phone lines often have "features" like call forward on no answer, and call forward on busy. It is possible that accidentally dialing a code on an outside line could enable or disable those features.

Couple of things to verify. At your phone, press Feature and dial 00. Press Line 1, and confirm that the display says L01. Press Line 2 and confirm that the display says L02. Line 3 says L03, and Line 4 says L04. It is possible to program lines to appear on different buttons from their default positions.

Now pick up each line and dial 1-800-444-4444. This is an MCI customer service line, but it answers and says "Our system indicates you are calling from xxx-xxx-xxxx". Make sure that the lines have the right telephone numbers on them. Since the connections on the Partner are modular, it is possible to swap the cords at the control unit and affect the order of the telephone numbers on the phones.

If everything there is square, you need to contact Xfinity to correct the incoming hunting sequence.
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