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Old 08-29-2013, 02:47 AM
rime rime is offline
Join Date: Dec 2011
Posts: 57
rime has 10 reputation points
Talking language setting in attendant object

The reason for "One-X Attendant" not showing calls in queue was that the language was set to "user-defined" in the attendant object, because the site is German-speaking. As "One-X Attendant" monitors the "atd-qcalls" and "atd-qtime" buttons internally, it does not interpret the ACM display message coming up in German. Changing the language to english in "change attendant <nr>" solved the issue.

Another thing is that in the vector, it is necessary to use "queue-to attd-group". With "queue-to attendant <extension>", the qantity of calls in queue is not shown in One-X Attendant.

Last edited by rime; 09-02-2016 at 03:18 AM.
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