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Old 11-18-2014, 11:00 AM
sfrits sfrits is offline
Join Date: Mar 2011
Posts: 49
sfrits has 10 reputation points
Default IPOCC Call back List for Agents

Has anyone setup the following call flow: Call comes in to Topic, agents are busy so call queues. Caller is told they are number X in queue and the wait time is X minutes. Then after waiting for a period of time the caller then hears a message asking if they want to continue to hold or would they like to leave a callback number. Caller leaves number and hangs up. When any Agent is free they can then go to a callback list, select a number and call the person back?
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