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Old 07-20-2015, 06:54 PM
cdele cdele is offline
Hot Shot
Join Date: Apr 2015
Posts: 13
cdele has 10 reputation points

Originally Posted by sfrits View Post
Has anyone setup the following call flow: Call comes in to Topic, agents are busy so call queues. Caller is told they are number X in queue and the wait time is X minutes. Then after waiting for a period of time the caller then hears a message asking if they want to continue to hold or would they like to leave a callback number. Caller leaves number and hangs up. When any Agent is free they can then go to a callback list, select a number and call the person back?

Agent cannot select a number to call, dialer will trigger the callback and assign to available agent. Once the callback assign to the agent, he is the already the owner of the campaign until ended.
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