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Old 04-23-2014, 12:22 PM
love7 love7 is offline
Join Date: Mar 2013
Posts: 25
love7 has 10 reputation points

when our user's encounter the VPN tunnel failure we have to log into the Cisco 2911 and drop the VPN connection. Unfortunately there can be many reasons why the phone goes into Discover mode. sometimes leaving the phone unplugged for about 15 minutes will cause the tunnel to drop on it's own, other times we have to force kill the tunnel.

we're using IP Office 500V2 Rel. 8.1 and currently using the Avaya 9620 model.
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