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Old 03-29-2011, 03:05 PM
sfitzg sfitzg is offline
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The log trace above shows an SQL timeout, which is probably a busy SQL server or an incorrect configuration for ASContact rather than a network issue. This will make the CCE application 'Busy' for a long period of time and may be causing other things to timeout.

Make sure when the agent first logs using their agent ID that they are in AUX work mode and not available. Then ensure the application is fully started before the agent goes available. See if that resolves your morning startup problem.

Failing that full information level CCE Desktop logs would be required to investigate further.
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