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Old 03-30-2011, 01:56 PM
rellerbrock rellerbrock is offline
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Join Date: Mar 2010
Posts: 10
rellerbrock has 10 reputation points

When users log in, they are in an AUX state. They have to make themselves available. On busy mornings, the agent login can take awhile. Making themselves available goes quickly.

You mention an incorrect configuration for the ASContact database. Where can I verify that configuration? Is it possible that the "Preview Contact" is causing load on SQL? Can this be disabled as we really don't use the "Preview Contact" feature?

I will look at changing the logging to 1 on some user's profiles. Maybe I can catch the issue on one of them Monday.
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