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Old 03-21-2016, 05:00 PM
bennylu bennylu is offline
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points

The attached sample is a topic calling from Sydney so skill SYD is set to 80. The skill SYD of Sydney local agents are set to 100. The Skill SYD of Melbourne agents are set to 55 and Brisbane agents are set to 40. The idea is calls will wait for available Sydney agents for certain seconds, then overflow to Sydney & Melbourne, then finally to all three sites.This works fine.

I want to add another logic to check whether there is any sign-on agent in Sydney. If no one, I want to reduce the skill to 55 so it can ring available Melbourne agent without waiting. This works fine.

I hope the skill can still be reduced during waiting so finally it will ring Brisbane agents too. This does not work.
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