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Old 01-04-2016, 06:59 AM
mzaki mzaki is offline
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Join Date: Jan 2011
Posts: 2
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Default IVR not working in IPOCC

Hi All,
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine.
I reviewed the IVR script several times & verified it without any errors, I even used the exact same IVR example in the TBG with no success.
anyone had this issue before?
thanks in advance
Moataz Zaki
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