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Old 03-12-2019, 08:58 PM
allen260 allen260 is offline
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Quote:
Originally Posted by ross210 View Post
Are outbound calls made by agents via Proactive Outreach Manager reflected in any of the CMS reports?
Since POM uses nailer calls for the entire dialing duration it will not track the outbound calls. It will show a single "Extn In Call". You'll have to pull this data from POM reports.
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