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Old 08-11-2015, 07:35 AM
marquardt marquardt is offline
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
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Skill based Routing is possible for every task type (Telephony, E-Mail, Chat).

350 E-mails x 120 Agents = 42000 E-mails/day

42000E-mails/24h = 1750 E-mail/h

1750 E-Mail/h no problem for the IPOCC server.

Be careful about the disk space for the databases c3k and umarchive.

Example: 1 E-mail with an attachment of 1 MB needs about 1 MB disk space.

Last edited by marquardt; 08-12-2015 at 02:10 AM.
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