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Old 01-07-2013, 01:52 PM
wtracy wtracy is offline
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Default Interaction Center Compose email crash

Were on Interaction Center 7.1.3 (yes it's old i know)

We normally deploy to agents on Citrix, using the Rich Client. Recently we moved to a new version of Citrix xen app.

We have smoothed out all issues save one, Compose/Reply/Transfer Email through the web agent window will crash the application with no error. You can view an email, change any/all settings in the web agent window, ect. But any attempt to Compose/Reply/Transfer causes the application to crash completely after a few seconds.

We have tried disabling spell check.

The same install on a Windows XP machine produces no crash and works fine.

Any thoughts or ideas?
Any idea what exactly is called upon when composing an email?
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