View Single Post
  #4  
Old 09-22-2011, 11:53 PM
hongc hongc is offline
Hot Shot
.
 
Join Date: Aug 2011
Posts: 20
hongc has 10 reputation points
Default

I think RONA has been set on the split/skill on which the agent received the call, right? if that's the case then that's the way RONA works.

Please advise.
Reply With Quote